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An independent guide to shopping online in the UK Updated 11 October 2026

Shop Guide UKBuying online, in plain English

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AO: questions and answers

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Shop Guide UKBuying online, in plain English

Know where you stand before you buy.

Shop Guide UK is an independent guide to buying, paying, sending and returning online in the United Kingdom. It is not a shop, a courier or a regulator: it sets out how things work and points to the official source for the last word.

Store guide

01 Marketplaces
02 Second-hand & resale
03 Supermarkets
04 High street & department stores
05 Fashion
06 Home, DIY & electricals
07 Post & couriers
08 Paying & gift cards
09 Your rights & know-how
10 Selling online

Most covered

Amazon
PayPal
Royal Mail
eBay
Vinted
Evri
Shein
DPD
Tesco
Consumer rights

Common questions

Does the cooling-off period apply to everything?
What is the Consumer Rights Act?
Does Amazon deliver on Sunday?
Do DPD deliver on Good Friday?
How long do InPost keep parcels?
Can you post liquids with Royal Mail?
Does Pay in 3 affect your credit score?
Who takes Love2shop vouchers?

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© 2026 Shop Guide UK · 4,247 answers · Updated 11 October 2026

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Shop Guide UK is not affiliated with, endorsed by or connected to any retailer, marketplace, courier or payment service named on this site; all trade marks belong to their owners. The information here is general guidance, not legal or financial advice. Prices, fees and policies may have changed since a page was written: the company’s own terms and the official guidance take precedence.