Shop Guide UK — Your Guide to UK Stores, Shopping & Deals

4,247 plain-English answers about ordering, paying, delivery and returns at the shops, marketplaces and couriers Britain uses every day.

4,247 answers 82 shops & services 10 departments

SHOP GUIDE UK

Your order, start to finish

Date11/10/2026

Before you buy

At the checkout

On its way

After it arrives

Total4,247 answers

Thank you. Please keep your receipt.

What to check, and when Each line opens the answers on that subject. The number on the right is its department in the store guide below.

Common questions

Start with the question

Most readers arrive with one specific question. These are the ones that come up most often.

Store guide

Find it by shop

Every shop, marketplace, courier and way of paying the site covers, by department. The figure beside each name is the number of answers.

In depth

The main guides

All answers →

Complete guide

UK Import Duty: Charges & How to Calculate Them

Navigating import duty from the UK involves understanding the charges applied to goods entering the UK. This guide breaks down how customs duties and VAT are calculated, what factors influence them, and how you can prepare for potential costs.

Read the guide →

How to Send a Large Parcel in the UK

Sending a large parcel requires careful consideration of size, weight, destination, and courier services.

UK and US Size Guide: Converting Between Systems

Navigating international sizing can be confusing. This article breaks down the differences between UK and US clothing…

How to Sell on Vinted UK: A Seller's Framework

Selling on Vinted UK offers a straightforward way to declutter and earn money.

Just added

Guide

B&Q Gift Card: How to Buy, Use & Check Balance

Explore the world of B&Q gift cards, a versatile option for home improvement projects and DIY enthusiasts.

How Late Does Royal Mail Deliver Parcels?

Royal Mail typically delivers parcels between 9 AM and 5:30 PM on weekdays, though this can vary.

Why Amazon Keeps Cancelling Your Orders: Causes & Solutions

When Amazon repeatedly cancels your orders, it can be frustrating. This article delves into the most frequent reasons behind these cancellations, covering payment…

How Long Evri Parcelshops Keep Parcels

The standard retention period for parcels at an Evri ParcelShop is typically 10 days. This duration allows customers ample time to collect their items, but…

How to Avoid Customs Charges EU to UK

Navigating customs charges between the EU and UK post-Brexit can be complex. This article explores legitimate methods to avoid or minimise these costs, focusing on…

Sainsbury's Returns Policy on Clothes: What You Need to Know

Navigating Sainsbury's returns policy on clothes ensures you can return items smoothly. Understanding the general guidelines and specific conditions for Tu clothing is…

Amazon Return Scam: How to Spot and Avoid Them

Amazon return scams involve fraudulent schemes designed to trick customers or Amazon itself during the returns process.

How to Add a Tesco Club Card to Your Wallet

Adding your Tesco Clubcard to your digital wallet provides a convenient way to access your loyalty card and points.

What is Recorded Delivery Royal Mail Explained

Royal Mail Recorded Delivery is a service that provides proof of postage and delivery, offering a secure method for sending important items.

When Does Tesco Take Payment for Online Shopping?

Tesco typically authorises your payment method when you place an online order, but the actual charge usually occurs closer to the delivery or collection date.

Link Asda Rewards to Online Shopping

Connecting your Asda Rewards account to your online shopping profile ensures you automatically earn and can redeem your Cashpot benefits every time you shop digitally.

Guide

How Does Click and Collect Work Explained

Click and collect is a retail service allowing customers to purchase items online and pick them up at a physical store location.

House rules

How these answers are written

1
The answer first

Each page opens with the answer, then sets out what changes it: the shop, the courier, how you paid.
2
Figures are a guide, not a quote

Fees, deadlines and delivery times are given as a guide. They are not checked against each shop and they change: confirm a figure on the shop’s own page before you rely on it.
3
Written for the UK

British shops, British couriers and UK consumer law, in British English.
4
Not the shop

Shop Guide UK is not a retailer or a courier and cannot see your order. It explains how things work and where to take a problem.

Policies change: the shop’s own terms have the last word

Delivery charges, returns windows, fees and opening hours change often, sometimes overnight. Before relying on a figure, check the retailer’s or the courier’s own website. Your legal rights do not depend on a shop’s policy; for those, the official guidance listed here is the place to look. Where this site and an official source differ, the official source is right.

Official guidance

Shop Guide UK is not connected with these organisations; the links leave this site.

Shop Guide UK — Your Guide to UK Stores, Shopping & Deals

Department 01Marketplaces

Department 02Second-hand & resale

Department 03Supermarkets

Department 04High street & department stores

Department 05Fashion

Department 06Home, DIY & electricals

Department 07Post & couriers

Department 08Paying & gift cards

Department 09Your rights & know-how

Department 10Selling online

Just added

The answer first

Figures are a guide, not a quote

Written for the UK

Not the shop

Policies change: the shop’s own terms have the last word

Official guidance